Delivering your KOL Foods order swiftly and safely is our priority! Please read about each of our shipping methods below.
- + Regular UPS Shipping - available always, anywhere in the United States
Regular Shipping to Your Doorstep
Through our UPS shipping, we send your items in insulated coolers with plenty of dry ice, so your items will arrive frozen to your doorstep. We use eco-friendly coolers made from recycled materials, which can be easily recycled in your curbside recycling program.
Upcoming Shipping Holidays
Shavu’ot (May 22nd and 23rd)
During the week of May 18th:
- No orders will be shipped out on Thursday May 21st in observance of Shavu’ot.
- 2-day Ground and 2-Day Express shipments will be shipped only on Monday the 18th and Tuesday the 19th for delivery on the 20th and 21st respectively.
- Overnight and 1-day Ground shipments will ship as normal on Monday May 18th-Tuesday May 19th.
- Overnight and 1-day Ground shipments will only ship on Wednesday the 20th for delivery on Thursday the 21st if Friday delivery is selected on the order.
Memorial Day
During the week of May 25th:
No orders will be shipped out on Monday, May 25th in observance of Memorial Day. Regular shipping resumes on Tuesday, May 26th.
When We Ship
Shipping Schedule
We ship Monday through Thursday of each week. We do not ship out orders for arrival during the weekend, and we only ship orders out for delivery on Friday if you select the "Friday delivery is OK" checkout option. We only send out orders with 2-day shipping Monday-Wednesday each week.
When your order ships, you will receive a shipping confirmation email. This email will include your tracking number so that you can watch its progress to your door and plan for its arrival. You do not need to be home exactly when your order arrives, but please plan on being able to unpack your shipment soon after arrival.
Order Deadline
Orders placed before noon Eastern on a shipping day will be sent out that same day whenever possible. Orders placed after noon Eastern will be shipped out the following shipping day. Please keep in mind that this can mean a shipping delay of several days, so plan accordingly. For example, if a 2-Day shipping (Ground or Air) order is placed after 12 noon Eastern on a Wednesday, it will not ship until the following Monday.
Please note: We do not guarantee ship dates nor can we be held liable for a delay in shipping an order. Factors that may delay the shipping of an order include, but are not limited to, weather, Federal or state holidays, religious holidays, a shortage of product or an unusually high volume of orders.
Special shipping requests: If you have any special requests for our shipping department or for the delivery driver, you must make a note in the comments box during checkout. Additionally, we ask that you email us with any requests for our shipping department to confirm that it is on our radar. We will do our best to meet your requests where possible. Additionally, keep in mind that UPS is an independent company that is out of our control. Specific delivery requests are ultimately up to the discretion of the driver at the time of delivery.
Regular UPS Shipping Map
To Guarantee the quality of our products, we ship your KOL Foods meat to your home within two days from departure.
We only offer for shipments to be sent by Ground Service if your destination is within the 2-day delivery range from our warehouse, shown in the pink and blue areas on the above map.
At checkout, you will be able to see all of your shipping options at checkout. These are calculated depending on your exact address and the weight of your order.
We ship to any address within the 48 Continental United States where delivery is available, and to many destinations in Alaska and Hawaii.
We cannot ship to P.O. Box addresses.
We do not ship to Canada or to other international destinations.
Please make sure that the address you provide is correct. We cannot guarantee deliveries to incorrect addresses. We are not liable for unsuccessful address changes.
How we ship
Our products are perishable and frozen, and require special handling. All orders are shipped in insulated containers, with dry ice to keep your KOL Foods meat at a safe temperature.
All orders are shipped signature release: We require that all our orders are shipped signature release, so no signature is required. If no one is home to receive the order from our carrier, the driver will leave the order at your door. This signifies acceptance of the order the same as a signature. Although we ship our orders to remain frozen for 2 full days after leaving our warehouse, we recommend that someone be there within the designated time frame to accept the order and properly refrigerate/freeze it.
If your order is a gift, please be sure to alert the recipient that something perishable will be delivered.
Miscellaneous
Order Confirmation & Requests: It is important that you allow emails from KOL Foods (info@kolfoods.com). After placing your order, you will receive an order confirmation email with your order number. Be sure to check your spam and promotions folders if you do not receive a message within a few minutes. If you cannot find the email, please contact us right away.
Please review your order confirmation thoroughly, including your shipping address. If you need to make any changes, email us immediately. We will do our best to make desired changes, however, it may not always be possible.
To add products to an existing order that has not yet shipped, place an additional order for those items and request in the comments box that it be combined with the previous order - be sure to include the order number of the original order. Please also contact us to confirm that this request was received. When possible, we will combine the packages and refund any excess shipping cost.
When your order ships, you will receive a shipping confirmation email from KOL Foods. This email will include your tracking number so that you can watch its progress to your door.
Order Cancellation & Refunds: If you wish to cancel, it is best to call and email for confirmation. Orders can be canceled if they have not been shipped out of our facility. Once an order leaves our facility, we cannot call it back. Cancellations may be subject to a $25 restocking fee. Unfortunately, we cannot accept returns as we cannot resell products after they have left our facility. Please see here for our complete Refunds Policy.
Shipping Rates, Surcharge and Insurance: To calculate your shipping rates, please populate your shopping cart with the items you would like to purchase. Then go to checkout and enter your address to see your shipping options.
"Shipping Cost" is what our carrier charges us to ship your items. We negotiate hard to get you the best rates, and we do not mark up the shipping cost, with one exception:
Small Order Shipping Surcharge: This surcharge is applied only to orders containing less than 15 lbs of KOL Foods products, and covers the cost of the dry ice and other packing materials.
The shipping surcharge is applied as follows:
0-4.99 lbs: $12
5-9.99 lbs: $8
10-14.99 lbs: $4
> 15 lbs: NO surcharge
Insurance:
We highly recommend that you add Route Protection to your order to protect your shipment completely against loss, theft, or damage. For a small fee, you can ensure that your order is eligible for a complete refund or replacement if any issues do occur. You can report issues to Route directly or contact us and we will take care of the claim on your behalf. Simply select the Route Protection box at checkout to protect your order!
-
+ KOLective Shipping - available at select times in 17 states West of the Mississippi, as well as Florida
KOLective Shipping
In areas where Ground service is not an option, we have created a cheaper shipping option that still offers shipping to your doorstep. If you live in the purple or green states on the map below, you can take advantage of the KOLective shipping method at select times a year.
How does it work? We ship all KOLective orders on a frozen truck to a central facility in your region. From there, your order will continue to your doorstep via Ground service. You get to enjoy delivery to your home. Your order stays frozen throughout. All this for shipping rates that rival those we offer on the East Coast!
KOLective Shipping Map
When We Ship
KOLective Schedule
|
Approximate KOLective Schedule |
||
|
|
Order Deadline |
Pick-up Date |
|
Winter KOLective |
mid-late January |
early February |
|
Passover KOLective |
mid-late March |
late March-early April |
|
4th of July KOLective |
mid-late June |
late June-early July |
|
Rosh Hashanah KOLective |
late August-early September |
early-mid September |
|
Thanksgiving KOLective |
early-mid November |
mid-late November |
Please visit your specific KOLective page to see upcoming dates and details.
When your order ships during the indicated week, you will receive a shipping confirmation email. This email will include your tracking number so that you can watch its progress to your door and plan for its arrival.
Please note that we cannot guarantee the specific day your order will arrive. Instead, we will indicate the week that you will receive your order. We aim to ship orders at the start of the week so that they deliver on Tuesday or Wednesday. However, this is not a guarantee.
Order Deadline
Orders MUST BE placed by NOON Eastern on the given deadline. The KOLective deadlines are not flexible, as all orders are immediately prepared and shipped together on a dedicated truck the following business day. We send out multiple reminder emails with every KOLective deadline. Please ask us to be added to your KOLective email list if you have not received these reminders!
Special shipping requests: If you have any special requests for our shipping department or the delivery driver, you must make a note in the comments box during checkout. Additionally, we ask that you email us with any requests for our shipping department to confirm that it is on our radar. We will do our best to meet your request where possible. Additionally, keep in mind that UPS is an independent company that is out of our control. Specific delivery requests are ultimately up to the discretion of the driver at the time of delivery.
How we ship
Our products are perishable and frozen, and require special handling. All KOLective orders are shipped in insulated containers, with ice packs to keep your KOL Foods meat at a safe temperature.
If you have any concerns about the temperature of your items upon arrival, please visit our FAQs for the most accurate instructions on how to handle this.
All orders are shipped signature release: We require that all our orders are shipped signature release, so no signature is required. If no one is home to receive the order from our carrier, the driver will leave the order at your door. This signifies acceptance of the order the same as a signature. Although we ship our orders to remain frozen for 2 full days after leaving our warehouse, we recommend that someone be there within the designated time frame to accept the order and properly refrigerate/freeze it.
If your order is a gift, please be sure to alert the recipient that something perishable will be delivered.
Miscellaneous
Order Confirmation & Requests: It is important that you allow emails from KOL Foods (info@kolfoods.com). After placing your order, you will receive an order confirmation email with your order number. Be sure to check your spam and promotions folders if you do not receive it within a few minutes. If you cannot find the email, please contact us right away.
Please review your order confirmation thoroughly, including your shipping address. If you need to make any changes, email us immediately. We will make your desired changes where possible.
To add products to an existing order that has not yet shipped, place an additional order for those items and request in the comments box that it be combined with the previous order - be sure to include the order number of the original order. Please also contact us to confirm that this request was received. When possible, we will combine the packages and refund any excess shipping cost.
Order Cancellation & Refunds: Orders can be cancelled if they are before the KOLective deadline. If you wish to cancel, it is best to call and email for confirmation. Cancellations may be subject to a $25 restocking fee. Unfortunately, we cannot accept returns as we cannot resell products after they have left our facility. Please see here for our complete Refunds Policy.
Shipping Rates:
When the KOLective is open, place your order as you would normally, before the deadline, on the KOL Foods site, and select the West Coast or Central KOLective as your shipping method.
The shipping cost is indicated on your KOLective’s specific page. If you see a larger shipping cost than indicated, then it means your order is over 40 lbs and must ship in multiple boxes.
Insurance:
We HIGHLY recommend that you add Route Protection to your order to protect your KOLective shipment against loss, theft, or damage. Given the more complicated nature of the KOLective shipping method, these orders can be more prone to shipping delays. If you do not have Route Protection, your order will not be protected.
For a small fee, you can ensure that your order is eligible for a complete refund or replacement if any issues do occur. You can report issues to Route directly or contact us and we will take care of the claim on your behalf. Simply select the Route Protection box at checkout to protect your order!