KOL Foods Jobs
Looking to Join the KOL Foods Team?
KOL Foods Customer Happiness Specialist (F/T or P/T)
KOL Foods is the only provider of kosher grass-fed US meat and organic, pastured poultry. We are looking for a new team member! Do you listen carefully to our customers’ needs? Are you comfortable talking to strangers and do you love talking about food and cooking? Join the KOL Foods Family!
Our Customer Happiness Specialist will always be laser focused on serving our customers. They are our front line workers, ensuring that our customers receive the top-notch service they deserve!
We are a small, mission-led company, and our new colleague should be outgoing, detail-oriented and eager to be a problem-solver. We straddle the fields of sustainable and kosher food production, and this is an excellent opportunity to help our company grow.
Applicants will be considered on a rolling basis. We hope to fill this role as soon as possible.
Hours: We are looking for Full-time or Part-time colleagues. Our customer service hours are Monday-Friday 9am-5pm with occasional evening or Sunday duties during high seasons. Part-timers are expected to have a regular schedule for part of these hours.
Location: Remote/flexible; Greater Washington DC area strongly preferred. All KOL Foods employees are currently working remotely. We plan to return to an office setting in the future, with continued remote flexibility.
Customer Happiness (80-85%):
Respond to and resolve questions about products, orders and shipping;
Coordinate with our warehouse;
Monitor and troubleshoot shipping with third-party shippers;
Manage Buying Clubs (includes calendar and volunteer management, basic logistics);
Handle and record order adjustments;
Limited website management (joint responsibility);
Other related assignments as necessary (15-20%):
We envision this role as one in which you can grow - adding responsibilities according to your strengths. This can include marketing or operations responsibilities, or others as needed by the company and compatible with your skills, experience and interests.
Excellent communications and writing skills, kinder-than-necessary demeanor and impeccable phone etiquette;
Ability to listen and respond with empathy while taking notes and exploring answers;
Desire to be proactive and create a positive experience for others;
Ability to operate independently in a fast-paced environment, to prioritize tasks and make quick decisions;
Outgoing, positive personality and a sense of humor;
Stay calm and kind under pressure;
Be comfortable with using and maintaining data in various software applications;
Strong interest in food; interest in the sustainable food movement or in kosher food preferred.
Compensation and Benefits: $39,000 plus performance-based commission and bonus. KOL Foods provides health and dental insurance, as well as paid US and Jewish holidays and vacation time.
We provide paid sick leave, and support the health of our staff, who may use accrued sick time for unscheduled leave when not feeling well (mind or body), as well as for scheduled medical appointments.
Statement on Hiring Qualifications
Statistics show that women and people of underrepresented groups are more likely to apply to jobs only when they meet 100% of the job qualifications. We encourage individuals to break those statistics. No candidate ever meets 100% of the requested qualifications. We look forward to your application. KOL Foods is an equal opportunity employer.